Problems installing or using the dongle?
- If your device does not appear in this list, reseat the cable connected to your computer or try a different port. If your audio device shows up as an Unknown device or has a yellow caution symbol, you will need to uninstall the device and then reinstall the latest driver (see Driver Reinstall below).
- Download the latest dongle device driver installation program. Install the new device drivers by unzipping the downloaded file then running dk2wn32647.47.0.73.exe. The install program will then ask where the DK2 the security dongle can be found. Make sure 'This.
Download DK2usb DESkey for Windows to dESkey driver. Connect your Samsung mobile device to PC via USB port. Samsung USB Driver for Mobile Phones Chipset Driver Intel Ver.8.3.0.1010.zip.
If you're encountering problems either installing or using the dongle then you've come to the right place.
Having trouble installing the dongle drivers?
Drivers generic others. If you have tried to run the dongle driver install and have encountered an error, such as 'Decompression', 'IKernel' or 'Access Violation' it may be that your IT security is preventing the driver install program from running. If this is the case try the following solution. Click on the button below and save the zip file to a folder on your computer. Unzip the contents and then right mouse over the 'Setup.exe' file and select 'Run as Administrator'. If this doesn't solve the issue then please contact us.
| Use this if you're installing the client drivers |
| Use this if you're installing the server drivers |
Getting a 'dongle not found' message when running LSS?
If you have just installed LSS and are experiencing problems accessing the dongle please call us. There is usually a simple explanation and the solution should be quick and straightforward.
The top reasons why you might get a 'Dongle Not Found' message are..
The dongle isn't connected to your computer
You plugged the dongle into your computer before installing the dongle drivers [*]
You didn't install the dongle drivers
The first time you connected the dongle to your USB port you didn't complete the 'Found New Hardware Wizard', so the drivers are not now installed correctly
The dongle is connected to your computer, but the Deskey control panel is looking for a dongle on the network
The dongle is physically broken
[*] If you connected the dongle before installing the drivers then you will need to go into your computer's 'Control Panel / Device Manager' and 'right click / Uninstall' the device. Then unplug the dongle, wait a few seconds and then plug it back in (preferably in a different USB port). Wait a few seconds and a Deskey Icon will appear in Device Manager to indicate that the dongle has been recognised and is now working. If LSS still does not run then please follow the steps below.
If the drivers have installed correctly then we need to check if the dongle is physically talking to the computer.
Please download the follwing file, unzip it and run the file extracted. If the dongle is not working it will inform you.
We can usually sort dongle problems out over the phone, but sometimes we need to put you in touch with Data Encryption Systems, the manufacturers of the dongle, to help sort it out, or even send you a replacement dongle.
If we feel it necessary for you to run more diagnostics tests we may ask you to run a diagnostics program on the LSS installation drive (also downloadable below) which, when run, reports the configuration of your computer. Armed with this file, Data Encryption Systems will be able to work out why the dongle has not been found. If, when you call us you are requested to run the 'DESDIAG' program, this is the one you'll need. Click on the link and 'save' onto your computer. Unzip it and run the program desdiag.exe. When you have run the program it will have created a desdiag.log file. Please email this to mts-dongle@esupport.deskey.co.uk . This will raise an 'e-support ticket' and it will either be followed-up by the manufacturers themselves or us. If you hear nothing or do not receive a confirmatory email please contact us direct.
Deskey Port Devices Driver Update
Seeing the following error when accessing the Deskey Control Panel app?
Deskey Driver Windows 10
The solution to this is to run an alternative app which is available to download below. Please note that it does not take the place of the dongle drivers, it is just a different way of accessing the cntrol panel settings. It does not install, it just runs.